2005-09-28T10:07:00.000-07:00

First contact with your business: How important is it?

In order to provide the best customer service, your employees have to be able to give your customers their undivided attention. Whether they're talking on the phone with a customer or dealing with them face-to-face, each and every customer has to be the most important one in that moment.

Sounds simple doesn't it? Any good receptionist or switchboard operator knows they are the first contact that most people have with your business. If they take pride in their job, they will make sure that your potential customers have a good experience and will want to come back again. Unfortunately, many businesses miss the importance of this first contact.

Business owners spend thousands of dollars on training - for themselves, their management, their sales professionals, and every other staff member except their "front line" staff. Many make the assumption that anyone can answer their telephone and greet customers at the reception desk. As a result, they hire inexperienced individuals with no formal training and pay them minimum wage. It makes very little sense to give the person with the least training, the least experience, and the smallest hourly wage one of the biggest responsibilities in your business. And, to top it off, that same individual usually gets all of the odd jobs that no one else has time to do.

What can you do different, starting right now? Thank your receptionist and your switchboard operator for doing such a fantastic job looking after the most important aspect of your business and the reason your business exists - your customers. If they need training, spend money on them. If they do a fabulous job already, give them a raise. If they need help... outsource some projects to a virtual assistant. Most importantly, recognize the value in your customers' first contact with your business.

2005-09-28T09:25:00.000-07:00

Boost your business with a Virtual Assistant today!

With today's technology, a little creativity, and a desire to see your business succeed, Business Boosters Virtual Solutions can help your business increase sales and improve customer service.

Out-sourcing time-consuming tasks and large projects can create more time for details that require your personal attention. If you're not sure what type of work you should be sending out, a virtual assistant can help you determine where they can be of most assistance to your business and can customize services to suit your needs.